IT- Manager Service Delivery to Atlas Copco

Atlas Copco in Stockholm is seeking an experienced and business driven IT Manager to ensure exceptional service in the Nordics!

Do you have extensive experience from large companies or international environments, where you have lead teams through both change and technical development? Are you driven to support the organisation’s long-term success through smart IT solutions and innovation? Atlas Copco in Sickla, Stockholm, is now looking for an IT Manager to ensure exceptional IT service within their Nordic region. Join them in this central role where you will provide input to align customer expectations to IT strategy, drive innovation, and enhance end-user loyalty in a dynamic and international environment.

Does this sound like the right opportunity for you? Welcome with your application!

Purpose, Offer and Benefits

As IT Manager - Nordics, you will ensure high-quality IT services and oversee the Nordic subdivision within Atlas Copco. You will lead the regional IT team, manage relationships, demands and coordinate service delivery according to the agreed-upon service portfolio. You will play a key role in their strategy and contribute to improved end-user loyalty through continuous feedback and service optimisation.

At Atlas Copco, you will work in an international environment with strong values that offers you a unique opportunity for both personal and professional growth. They offer flexibility with 30 days of vacation, reduced working hours and opportunities for both national and international career development. Atlas Copco values continual development and ensures that all employees receive at least 40 hours of training annually.

A dynamic work environment, leadership, and technical development await you in this role. At Atlas Copco, you have the freedom with responsibility and work in a stimulating environment that encourages collaboration and innovation.

Your Responsibilities

As IT Manager - Nordics, you will be responsible for:

• Managing and coordinating on-site support resources with the IT department.
• Establishing strong relationships with local and regional business IT teams.
• Increasing end-user loyalty by improving NPS scores through feedback.
• Providing expertise in processes, technology, and business for IT planning.
• Overseeing all IT projects in the region and monitoring service delivery.
• Ensuring adherence to IT processes and identifying performance gaps in system functionality.
• Acting as the escalation point for IT issues and efficiently handling complaints.
• Collaborating with internal and external suppliers to meet business demands.
• Recommending cost-saving measures and improvements in application and service consumption.
• Managing the budget, planning, and development of the IT support team to ensure customer focus and service excellence.

The Bigger Picture

In this role you will form part of Atlas Copco´s IT Delivery team (which has a global reach) and be based in Sickla, Stockholm. IT Service Delivery in EMEA is divided into 7 regions and you will be responsible for IT delivery within the Nordic region (FI, SE, DK, NO, and the Baltics). You are responsible for a team om 6 employees and you will report to the EMEA Regional IT Service Delivery Manager. The anticipated start date for this position is as soon as the ideal candidate is able to join.

Our Expectations

We are looking for an experienced leader with strong business acumen and a technical background. You have the ability to inspire and develop teams and build relationships across cultural and geographical boundaries. You are a team player and diplomat who unites team members and stakeholders, while also being solution-oriented, transforming strategy into action. With a structured and methodical approach, you have the ability to plan, organize, and deliver results. To thrive in this role, you must also be resilient and adaptable in a rapidly changing digital landscape and embrace and promote digital transformation.

Fluency in English is required, and Swedish is a plus.