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Epidemic Sound is looking for an IT Support Specialist! Are you interested in broadening your skills and working in IT?
Are you a service minded team player with strong interest and good knowledge in IT? Are you further experienced in practicing first class IT support within Mac environment? Epidemic Sound are looking for their next IT Support Specialist, where you are offered an innovative and international atmosphere at a high-paced company on their way to soundtrack the world.
Welcome with your application!
Ditt anställningserbjudande
You will work in the Stockholm office and together with your colleagues in the support team help the internal employees with IT-related problems. You will be based in the office, which is located in nice premises in Fatburen on Södermalm. The working hours are 08.00-17.00. As this is a support role, you will be based in the office.
Dina arbetsuppgifter
As an IT Support specialist at Epidemic Sound, you will be manning the service desk and greeting and helping employees at the ´Tech Bar´. Along with your team of four, you will offer hands-on support, as well as receiving incoming cases from the organization´s employees within 1st and 2nd line support.
Through the ticket system, you are responsible for troubleshooting hardware (mostly Mac) and software issues, and also installation and configuration, whilst providing first class service along the way. Core tools we use are Google Workspace, Slack, Jira, Confluence and Okta, so knowledge in theses are meriting.
You run cases independently from start to finish or escalate the case to the relevant department. You consistently administrate in the case management system as well as update and write support documentation. In addition to this, you work preventively by analyzing why certain problems arise. You are also encouraged to contribute ideas and be creative to develop your team´s way of working.
Värt att veta
You will be part of a dedicated team of four people who have a great interest in technology and service. You will be offered a role with great variety. Prepare yourself for new challenges and new problems to solve from day to day.
Våra förväntningar
To thrive in this role, you should have a strong technical set of skills and a can-do mindset. You are driven by delivering the best possible solution and you appreciate seeing the consequences of the work you put in. We´d also like to believe that you are solution- and detail-oriented person motivated by providing your colleagues with first-class service. Therefore, it is important that you enjoy working together with others, and that you look out for the best interests of the group. You are curious and collaborative and share insights that we can learn from in a fast-growing organization.
